Refund policy

Return & Refund Policy

Last Updated: July 22, 2026

Welcome to Evanore ("we," "our," or "us"). Your satisfaction is important to us. This Return & Refund Policy explains the conditions under which returns, replacements, and refunds are accepted for purchases made through evanore.in.

1. Return Eligibility

We accept return requests within 7 days of the date your order is delivered.

To qualify for a return, the product must:

  • Be unused, unworn, and in its original condition.

  • Be returned with all original packaging, accessories, manuals, and tags.

  • Be accompanied by proof of purchase (Order ID or invoice).

2. Items Not Eligible for Return

Returns will not be accepted for:

  • Products damaged due to misuse, negligence, or improper handling.

  • Products showing signs of use or wear.

  • Customized or personalized items.

  • Gift cards or digital products.

  • Products without original packaging or missing accessories.

3. Damaged, Defective, or Incorrect Items

If you receive a damaged, defective, or incorrect product, please notify us within 48 hours of delivery by emailing us with:

  • Your Order ID

  • Photos or a short video clearly showing the issue

Once verified, we will provide a replacement or a full refund at no additional cost.

4. Refund Process

Once your returned item is received and inspected:

  • We will notify you of the approval or rejection of your refund.

  • Approved refunds will be processed to your original payment method.

  • Refunds generally reflect within 5–10 business days, depending on your bank or payment provider.

5. Return Shipping

  • If the return is due to our error (wrong, damaged, or defective item), we will cover the return shipping cost.

  • For all other approved returns, the customer is responsible for return shipping charges.

6. Order Cancellation

  • Orders may be cancelled before they are shipped.

  • Once an order has been dispatched, it cannot be cancelled. However, you may request a return after delivery if your order meets our return eligibility criteria.

7. Late or Missing Refunds

If you have not received your refund:

  1. Check your bank account.

  2. Contact your card issuer or bank, as processing times may vary.

  3. If you still have not received your refund after 10 business days, please contact us.

8. Contact Us

For any questions regarding returns, replacements, or refunds, please contact us:

Evanore

🌐 Website: https://evanore.in

📧 Email: evanoresupport@gmail.com

📞 Phone: +91 80782 81517

📷 Instagram: @evanorestore

Customer Support Hours: Monday–Saturday, 10:00 AM – 6:00 PM (IST)

We strive to respond to all customer inquiries within 24 business hours.